Alert Sync 2.0 is here!
Alert Sync converts critical Alerts into actionable Incidents using real-time, two-way synchronization. This seamless integration of SCOM and ServiceNow, creates the perfect partnership between Alerts & Incidents, so you can successfully manage them throughout the lifetime of an issue.
What's New in Alert Sync 2.0?
Gone are the days of scripting, we've baked all this into our new features, saving you time & optimizing incident management, with our cool new features:
Correlate Server Down Alerts
Alerts raised after a ‘Server Down' Alert (Heath Service Heartbeat Failure or Failed to Connect to Computer), are assigned to the Incident linked to the active Alert, this prevents any further Alerts being raised for this Incident.
Close Incidents from SCOM
Goodbye coding! You can now automatically set the state of an Incident when an Alert is closed in SCOM, using the new UI.
Reset Rollup Monitor Health State
Auto-reset all Dependency / Aggregate Rollup Monitors, once a related Incident or Task is closed in ServiceNow.
Create Tasks & Incidents
Our new UI means you can now raise Tasks from Alerts, not just Incidents– so you are fully ITIL compliant.
To start enjoying all the benefits Alert Sync 2.0 will bring to your ITSM,
download our FREE 30-Day Trial - you’ll be up and running in just a few clicks!