The hidden costs of ServiceNow ITOM
ServiceNow is one of the leading providers of IT Operations Management (ITOM) solutions, with a broad range of packages, designed to scale with your business as it grows. However, it can be a complex process understanding which solutions will be the best investment for your IT Operations, now and in the future.
What ServiceNow ITOM options are available?
ServiceNow ITOM capabilities are classified into 3 categories:
ITOM VISIBILITY - Discovery & Service Mapping
ITOM HEALTH - Event Management
ITOM OPTIMISATION - Cloud Management
These are available to purchase in three different packages, based on your business requirements:
STANDARD including ITOM VISIBILITY
PROFESSIONAL including ITOM VISIBILITY & HEALTH
ENTERPRISE including ITOM VISIBILITY, HEALTH & OPTIMISATION
It is worth mentioning one of the benefits of using ServiceNow is that their products integrate with a broad range of ITOM monitoring tools, cloud platforms, serverless infrastructure, and asset management software. This means as you scale your business, ServiceNow’s capabilities will adapt to your needs.
How much does ServiceNow ITOM cost?
ServiceNow does not disclose its pricing or indeed the exact method by which they calculate their costs. So, if you want to purchase one of their packages your will need to speak directly to ServiceNow to obtain a quote.
However, what we can tell you is ServiceNow’s complex pricing matrix calculates the cost of their service based on; Industry, Region, Company Size (users), and Revenue (£), they then factor in the type of products, packages, and licenses (based on both quantity and type - Requestor/Approver/Fulfiller).
To give you an idea, according to ScienceSoft a ServiceNow Partner and Software Consulting company, their experiences working in this field illustrated that:
“ServiceNow pricing may start at $30,000/year for the Standard ITSM package for a 200-employee company and at $55,000/year for the Professional one for the company with 15,000+ employees. However, given the complex ServiceNow cost structure, such sample cases can provide only a general idea of ServiceNow license costs”
When reviewing the cost of ServiceNow ITOM it is not just the upfront expenditure you need to consider, as this needs to be weighed up against the value you will save by streamlining your IT systems. Once again, the ROI on this type of investment is hard to calculate as set up can be time-consuming and costly, so you won’t necessarily see any cost saving efficiencies in the short-term, and as your business grows you will inevitably need to budget for new applications, tools, and licenses.
Simple solutions to integrate SCOM & ServiceNow
If you have ServiceNow and Microsoft System Center Operations Manager (SCOM) then there is a simpler way to integrate these two tools and optimize your ITOM: delivering greater visibility, performance, and cost savings.
Cookdown’s SCOM Connector for ServiceNow does exactly this and can be set up in a matter of clicks so that you will start seeing results from day one, it is made up of two components:
Converts critical SCOM alerts into actionable ServiceNow incidents with real-time, two-way synchronization.
To see it in action, watch our 3-minute video>>>
Connects SCOM and ServiceNow to map all your applications and CIs, so you can populate and manage your CMDB, without the need for agents, firewalls, or permissions.
<<< Check it out in our 3-minute video
How much does Cookdown ITOM cost?
Here’s the good news, we believe in delivering affordable and transparent pricing, simply calculated by the size of your IT estate, these costs are summarised below:
ALERT SYNC PRICE GUIDE
SCOM Management Group Size (agents/devices): Annual Subscription
<1000 $5,000
1000-3000 $8,500
3000-6000 $14,500
>6000 Contact Us
DISCOVERY PRICE GUIDE
SERVER EDITION: discovers Windows and Linux Servers From $7,000/year
ENTERPRISE EDITION: discovers Windows & Linux Servers, plus 8 CI classes of your choice From $8,000/year
ULTIMATE EDITION: discovers any CI class, including custom classes From $10,000/year
All licenses include email support with 72-business hour SLA and free upgrades. Premium Support can be added to any subscription and includes 24-hour phone support, credits for customization, consulting & training.
These products can be purchased separately, but when you combine the full force of both Alert Sync and Discovery you will truly unleash the benefits of SCOM and ServiceNow working as one integrated and synchronized solution.
Plus, if you buy both you get 20% discount on the cheapest product!
We also offer a free 30-day trial on all our products, so you can see if our solutions will work for you before committing any spend.
If you found this article interesting you may like to take a look at our previous blog on ‘The best way to create ServiceNow Incidents from SCOM’ or to find out more simply, check out the following links: