Service Mapping
Using the power of SCOM
Map complex Application Services with no extra agents or permissions
What if you could map your ServiceNow business services in a matter of minutes,
using the infrastructure discovery platform you already have? Now you can:
No additional permissions are required, SCOM has access to everything you
need to discover and map already!Understand what runs on each server and its use.
Analyze the impact of outages to focus on what really matters.
Sync your existing SCOM DAs or EAs into ServiceNow; as Applications, Business, or Technical Services.
Key features.
Linking infrastructure health with service availability, increases up-time and dramatically reduces MTTR.
ServiceNow Application Service
Diagnose root cause.
Have true visibility of service issues to understand how it will affect; users, service performance levels and other infrastructure priorities.
Native integration.
Use existing Microsoft System Center Operations Manager (SCOM) agents to collect the data and combine this with your ServiceNow CMDB – no agents to deploy, no new databases and no new security configuration!
Save hours.
Setup is quick and easy and costs are low as we use existing investments in System Center Operations Manager to make this process super simple.
SquaredUp EA that the application service is using to sync data
Sync SCOM mapped applications into ServiceNow
You’ve already invested in SCOM, and probably built out many Distributed Applications, over the years! Good news! Now you can leverage this work within ServiceNow. By syncing DAs and EAs from SCOM and automating the process of raising incidents, you can automatically communicate the impact of an alert to the wider business using ServiceNow with Application Services.
*Service Mapping is included in Cookdown Discovery, our CMDB solution for ServiceNow.