Critical infrastructure alerts ignored? We have just the ticket.
Automatically create ServiceNow incident tickets and never miss a critical SCOM alert again.
Convert critical SCOM alerts into actionable ServiceNow incidents with real-time, two-way synchronization.
Take 4 minutes to learn how it works
Never miss a critical SCOM alert again.
Simply install the Connection Center App from the ServiceNow Store and import the associated management pack into SCOM and you’re ready to start syncing alerts.
Key features
Everything you need to get SCOM and ServiceNow working as one.
Dive into the detail
Download our product data sheet for a deep-dive.
Correlate Server Down Alerts
When a server is down, subsequent Alerts from that same server are not raised as Incidents, until the server is back up.
True Two-Way Synchronization
Automatically close Alerts when Incidents are resolved and resolve Incidents when Alerts close, no more manual work. Plus see the state of each Incident in SCOM!
Native Integration
Simply install the SCOM Management Pack and ServiceNow Certified Store App, and use the wizard-driven setup experience to connect. No fussy scripts or hidden moving parts to troubleshoot.
Maintenance Mode
Schedule SCOM Maintenance Mode from ServiceNow console.
Specialized for SCOM
Correct handling of SCOM monitors vs. rules and full Alert details, including Alert context, pushed through to Incidents.
Customization & ITIL Compliance
Customize workflows using native tools in either SCOM or ServiceNow - whatever suits your process. Plus, raise Tasks from Alerts, not just Incidents - so you’re always ITIL compliant!
Compatible with Event Management
Easily integrates with ServiceNow Event Management for extended analytics.
Bespoke Discoveries
Use Cookdown’s discovery process to populate your CMDB and associate each incident with the correct CI (Configuration Item) in ServiceNow.
“This saved us at least 12 hours a week of manual effort for incident creation, and has been an excellent replacement for Evanios.”
— David Young, Infrastructure & Operations Manager Gift of Hope Organ & Tissue Donor Network
“Worked right out of the box! It took less than a day to start pushing our SCOM alerts into ServiceNow and it hasn’t let us down since.”
— Adam Hewins, System Engineer
Tabcorp
Pricing
Let’s make this easy.
We are committed to delivering affordable, hassle-free enterprise software that lives up to its promise. That commitment starts with transparent pricing.
Support
All licenses include email support with a 72-hour SLA and free upgrades.
SCOM management group size
(number of agents/devices)
<1000
1000-3000
3000-6000
>6000
Annual subscription cost
(USD)
$5,000
$8,500
$14,500
Contact us
Start your free trial today.
Our 30-day free trial gives you unlimited alert integration.
You’ll get up and running in minutes, and our support team will be available to answer any questions you have during your trial.